Some sheets had a few misaligned tiles, some had broken tiles, few had tiles with cosmetic defects. It was fairly easy to replace the defective pieces but it took additional time.
Hello Vlad,
Your kitchen looks amazing!
Sorry to hear that some of the tiles arrived damaged! All damaged or defective tiles were covered under our Safe Transit Guarantee and would have been replaced at no charge to you. Clearly you have completed the project and the window for reporting damage has passed, however you should still reach out to me at Contact@TileBuys.com letting me know how many tiles were damaged or defective for a partial order credit.
You can learn more about our Safe Transit Guarantee here:
https://www.tilebuys.com/policies/shipping-policy
Sincerely,
Keith Fyhr
Contact@TileBuys.com
We used it for a counter-to-ceiling bar backsplash. It looks fantastic and lays out vertically and horizontally in straight rows, so it’s not as hard to lay as a tile of that shape might seem.
I ordered 2 boxes to see if they were the same tiles I was seeing in a store near me. Received them in 5 days packaged incredibly well no broken pieces. They were the same tile I was going to purchase in a store near me for $53 and online they were $36. I then ordered the rest of my square footage and again received them in 5 days with great packaging. Can’t wait for it to be installed looks beautiful!!
We purchased two Carrara marble corner shelves for our bathroom reno because our tub walls were not wide enough to accommodate a cubby. They matched our Carrara Mare 12 x 24 wall tile to a tee. We are very pleased with our purchase and with the service we received from Keith at Tilebuys!
Thank you John. It was a pleasure working with you. Looks great! I love it when a project comes together!!
- Keith
My customer loves the tile and it really ties her kitchen together. I can send a picture when it is completed. Tile is installed and she is just waiting for a few finishing touches.
Thank you! Can't wait to see the photos!
I will continue to purchase from this vendor. The service was excellent. I received the product in the time I was quoted. Keith was a wonderful person to work with. Thank you for your services!!!
The color is soft. not too blue and not too green. very happy with this tile for our kitchen and the matching subway tile to accent the bathroom showers. Tile Buys was a great company to work with as well. Excellent customer service and very accommodating of our needs.
They are absolutely beautiful! The silvering is perfectly distressed. I was pleased to see the product come in early. Keith helped me receive the m on time. Sending pictures when the kitchen is complete. Im very happy.
I found my dream tile and started price matching. TileBuys went above and beyond to make sure that the tile I saw and the tile on their site was indeed the same tile. He even sent me a free sample in the mail. For my convenience they directly texted me. Through this process, I learned that other websites roll in shipping into their tile prices. TileBuys gave me a promo code that waived this fee. My order with TileBuys came out $125.00 less from their competitors. The care all around was extraordinary, and that’s why I’ll be committed to them for my tile needs in the future.
Just gorgeous! Finally started the walls, no grout yet. It’s WAY prettier in person than in pics! The glass crackle is so pretty and these colors flow so well with my black cabinets. I asked my contractor to make the pattern random & I just love how it’s turning up! Btw, we had 80 sheets delivered and none were damaged. So pleased with this company & these tiles.
This tile looks even better in person than it does online. After searching around, I found tilebuys to have the best pricing on the tile we wanted. We placed our order, and the tiles were at our door within a few days. A few of the tiles arrived damaged, however, after reaching out to customer service they promptly resolved the issue and shipped out replacement tiles within 1 business day. This is by far the best customer service we have worked with during our remodel. I HIGHLY recommend tilebuys and will come back for all my future tile needs. Thanks tilebuys for the amazing service!
I love the tile and I'm so pleased I chose it for my kitchen backsplash. I was nervous about ordering the tile vs. buying it locally. However, I couldn't find anything this unusual. Delivery was quick, not one piece was broken and it's GORGEOUS!!!
We found this tile on display at Lowe's and were able to order from Tilebuys for a fraction of the price. Shipping was super fast as well.
I used these on my backsplash it looks awesome. Allow for extra tiles when purchasing as I had to order more
I purchased the Calacatta Marble for my kitchen tile backsplash from TileBuys. Not only was the tile more beautiful in person but the customer service I received was even better. My shipment came on time and no damaged product. Perfectly wrapped.